Refund & Cancellation Policy

1. Creator Storefront Products

Ezro provides independent creators with the software tools to host and sell their digital products, eCourses, and services directly to their audience. Because digital downloads and online courses grant immediate irrevocable access to digital files, individual creators establish their own refund and return policies for their storefront offerings.

When purchasing from a creator's store on Ezro, your payment is processed directly to the creator's connected Stripe account. If you are unsatisfied with your purchase or require technical assistance:

• Reply directly to the automated order confirmation email received after checkout.
• Contact the creator via the social channels linked on their public storefront.
• Provide your 8-character Order ID (found in your receipt) and describe the issue.

2. Creator Software Subscriptions ($29/mo)

For creators utilizing the Ezro platform:

• 14-Day Free Trial: We offer every creator a risk-free 14-day trial period to test all features, customize themes, and preview the store before any charge occurs.
• Subscription Renewals: You can cancel your subscription at any time via Dashboard Settings → Manage Billing & Invoices. Cancellations take effect at the end of the current billing cycle.
• Grace Period Inquiries: If you were billed upon trial expiration and did not intend to renew, please contact billing@ezro.store within 48 hours of the charge for review.

3. Fraudulent or Unauthorized Charges

If you observe an unauthorized charge with the statement descriptor "EZRO" or the creator's business name, please notify us immediately at support@ezro.store so we can investigate and assist in resolving the transaction.

4. Support & Escalations

For general questions regarding our refund policy or for assistance contacting a creator, email our support team at support@ezro.store.